Privacy Policy

Privacy Policy

We thank you for your interest in our website (www.telemaquebeach.com).

Your trust is invaluable, and we attach great importance to protecting your personal data. We are committed to handling it carefully, securing it against misuse, and ensuring full transparency about how it is used to offer you a unique and personalized experience.

The privacy practices described in this policy apply to the services offered under the domains and subdomains of www.telemaque-beach.com (the “Website”), owned by Telemaque Beach and Spa.

By browsing our site, you agree to the terms of this Privacy Policy. If you do not agree, we invite you not to use our website.

1. Personal Data Collected

When you register or use our services

We may collect:

  • Your personal information (name, address, email, phone number, date of birth);
  • Your login credentials (username and password).

When you browse our site

We collect data about:

  • Your preferences and browsing behavior;
  • The way you access our digital services (operating system, IP address, online identifiers, browser, etc.).

When making an online purchase

We may collect:

  • Identification details (passport, ID card);
  • Purchase details (products, date, location, payment method, credit information);
  • Any special requests related to your stay.

When you communicate with us

We collect:

  • The information you provide during your contact (email, mail, phone, social networks);
  • Details of digital exchanges (emails opened, links clicked, etc.);
  • Personal data of third parties you may share with us (e.g., people included in your booking).

You must ensure that these individuals have given their consent.

2. Use of Your Data

In accordance with applicable laws, we use your personal data to:

  • Provide and bill our services (accommodation, restaurant, spa, transportation, etc.);
  • Personalize and enhance your customer experience;
  • Fulfill our contractual obligations;
  • Conduct satisfaction and quality surveys (with your consent to participate);
  • Ensure the safety of our staff, guests, and facilities;
  • Communicate with you to respond to your inquiries;
  • Send you, with your consent, relevant information, offers, or promotions;
  • Better understand your preferences to tailor our services and communications.

3. Legal Basis and Obligations 

We may disclose your personal information if required by law (court order, public authority request, etc.) or to protect our rights and legitimate interests, in compliance with applicable regulations (accounting, taxation, legal retention, etc.).

4. Data Sharing

To provide the requested services, your data may be shared with:

  • Our partner providers (airlines, hotels, transport companies, etc.).

These third parties are required to protect your data and not use it for other commercial purposes.

5. Data Protection

  • We implement strict technical and organizational measures to secure your data against unauthorized access, loss, or disclosure.
  • Data transferred outside the European Economic Area (EEA) is covered by contractual guarantees recognized by the European Commission.
  • The security of your information also depends on you: please keep your login credentials confidential.

6. Cookies and Similar Technologies

  • Our website uses cookies to improve your experience, analyze traffic, and personalize content.
  • For more information, please refer to our Cookie Policy.

7. Social Media and External Links

  • Our website may contain links or modules to social media platforms or third-party websites.
  • We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing your data.

8. Transaction Security

  • Personal data entered on our site (name, address, credit card number) is transmitted through a secure and encrypted connection.
  • Once received, it is stored on protected servers. Our security procedures are regularly updated according to the latest technological standards.

9. Minors

Our services are not intended for children, and we do not knowingly collect data concerning them.

10. Targeted Advertising

Where permitted by law, we may work with partners to offer personalized advertisements based on your preferences and interactions with our website or third-party sites.

11. Your Rights

In accordance with applicable regulations, you may at any time:

  • Access your personal data;
  • Request its rectification, deletion, or portability;
  • Object to its processing.

To exercise your rights or ask a question about this policy, please contact us at:

[email protected]

We will respond within the legal timeframe and update or delete your data unless a legal retention obligation applies.

12. Policy Modifications

  • We reserve the right to modify this policy at any time.
  • Any significant change will be published on our website and, if necessary, communicated in accordance with the law.
  • We encourage you to consult this page regularly to stay informed about updates.